![]() ![]() Mohit: So first may I know which operating system are you using? Mohit: Jennifer, I do understand the issue you are facing here so only best thing we can do here is I can share some step by which you can try to locate the serial number. Because I have no idea where the CD's are, I lost all my boxes in Hurricane Harvey and now I'm out a humongous sum of money and can no longer work - all because ADOBE doesn't explain that CC will render CS6 useless and that you must have all your original installation desks to all adobe products ME: Now suddenly I am being told I have to pay money to use the program I've been using for years. Mohit: As you are saying you are getting error in using CS 6 so to resolve that error the only solution is to reinstall it. I only used CC probably 3 times and it was horrible. ME: I bought CS6 Master Collection years ago when it was first released. ME: Why do I need to install CS6? I was using it yesterday Mohit: Just to be confirm were you using the CS 6 from the CC desktop app or have you purchased CS 6?+ Why do you need this? Are you saying that this CC program ruined my computer and all my paid for products so that I can't use them? I work with so many clients it could by anyone of them. ME: I have given over 10 possible emails. Mohit: Without the serial number you will not be able to install the CS 6. Mohit: Jennifer, I would love to help you but as I have checked your Account CS 6 is not registered so I would need a possible Email address which you must have used to register the CS 6. This is more than excessive in my opinion. While I appreciate companies wanting to preserve their product and prevent theft. I'm sickened and am looking at hacks to try and unlock what I had. I'm still unable to resolve and can't seem to find the serial numbers. They tried pulling up over 10 of the ones I can recall but I typically dislike having to create accounts when installing programs because of spam, but don't mind using temp emails for them. I spent over an hour with Adobe yesterday and this is also what they sent me since I do client-based work and literally have had 50+ emails in the last 10 years, so there is no telling which one I used at the time. Selecting a region changes the language and/or content on you. Select Remove Preferences, then Authenticate as an Administrator, and follow the onscreen instructions.Īdobe’s single-user license allows the installation of a single product license on two machines (such as one work machine and a home machine) used by the same user and not used concurrently. If you want to install a product on a third computer, you must first deactivate a previous installation on your computer. To safely uninstall on macOS, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Don't drag applications to the trash to uninstall them. macOS: macOS has a different uninstall functionality.Select the product you want to uninstall, select Uninstall, and then follow the onscreen instructions. In Windows, open the Windows Control Panel and double-click Programs and Features.Before you uninstall, close all applications currently running on your system including other Adobe applications, Microsoft Office applications, and browser windows. ![]()
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